Terms and Conditions for the Online Sale of Goods

Last updated: September 2020

Terms and Conditions for the Online Sale of Goods

1. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY. 

THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. 

BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS AND CONDITIONS.

YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH DAVINES NORTH AMERICA, INC., OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.

These terms and conditions (these "Terms") apply to the purchase and sale of products through https://ca.davines.com/ (the "Site"). These Terms are subject to change by Davines North America, Inc. (referred to as “Davines”, “us”, “we”, or “our” as the context may require) without prior written notice at any time, in our sole discretion. Any changes to the Terms will be in effect as of the "Last Updated Date" referenced above. You should review these Terms prior to purchasing any product that is available through the Site. Your continued use of the Site after the "Last Updated Date" will constitute your acceptance of and agreement to such changes.

These Terms are an integral part of the Website Terms and Conditions - Davines Canada that apply generally to the use of our Site. You should also carefully review our Privacy Policy - Davines Canada. before placing an order for products through the Site (see Section 8).

2. Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by us in writing or we will not be obligated to sell the products to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.
3. Prices and Payment Terms.
   • Prices posted on the Site may be different than prices offered by us or other retailers.  All prices, discounts, and promotions posted on the Site are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total, and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information, however we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
   • We may offer from time to time promotions on the Site that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
   • Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order. We accept credit cards and PayPal for all purchases, and Klarna for all purchases with a total amount of at least $35. You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of your order.
4. Shipments; Delivery; Title and Risk of Loss.
   • We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packing, shipping, and delivery of your order.
   • Title and risk of loss pass to you upon our transfer of the products to the carrier/delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
5. Returns and Refunds. We will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within thirty (30) days of purchase with valid proof of purchase and provided such products are returned in their original condition. To return products, you must call 212-924-3648 or email our Returns Department at contact@davines.us to obtain an authorization for your return. Prior authorization is required on all returns. Acceptance of returns is at our sole discretion.

You are responsible for all shipping and handling charges for the return of the products, unless otherwise specified or agreed by us in writing. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

Refunds are processed within approximately five (5) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site subject to processing times of the respective bank institution. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THE SITE AS NON-RETURNABLE.

6. Limitation of Liability. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

OUR SOLE AND ENTIRE MAXIMUM LIABILITY , FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS YOU HAVE ORDERED THROUGH OUR SITE THAT GAVE RISE TO THE CLAIM.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

The limitation of liability set forth above shall : (i) only apply to the extent permitted by law and (ii) not apply to (A) liability resulting from our gross negligence or willful misconduct and (B) death or bodily injury resulting from our acts or omissions.

7. Goods Not for Resale or Export. You represent and warrant that you are buying products from the Site for your own personal or household use only, and not for resale or export. You further represent and warrant that all purchases are intended for final delivery to locations within the United States.
8. Privacy. We respect your privacy and are committed to protecting it. Our Privacy Policy, accessible at Privacy Policy - Davines Canada, governs the processing of all personal data collected from you in connection with your purchase of products through the Site.
9. Force Majeure. We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, lockdown orders, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
10. Governing Law and Jurisdiction. This Site is operated from the United States. All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule (whether of the State of New York or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of New York.
11. Dispute Resolution and Binding Arbitration.
    • YOU AND DAVINES ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.

ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

• The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this Section 11. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.

The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable, or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction.

If you prevail on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law.

• You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention do so within sixty (60) days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.
• You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR DAVINES WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.

If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.

12. Assignment. You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 12 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
13. No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Davines.
14. No Third-Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any person other than you.
15. Notices.
    • To You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.
    • To Us. To give us notice under these Terms, you must contact us as follows: (i) by email to contact@davines.us; or (ii) by personal delivery, overnight courier, or registered or certified mail to Davines North America, Inc. 50 W 23rd Street, PH suite, New York, NY 10010. We may update the email address or mailing address for notices to us by posting a notice on the Site. Notices provided by personal delivery will be effective immediately. Notices provided by email or overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three (3) business days after they are sent.
16. Severability. If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
17. Entire Agreement. Our order confirmation, these Terms, our Website Terms of Use (together with any separate written agreement we entered with you with respect to your User Contributions as defined in our Website Terms of Use) and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.
18. Terms of Subscription Program

We offer certain products on our Site for subscription. When you create a subscription, we will send you the product under subscription on a recurring basis at the frequency you selected. To the extent they do not contradict with the terms hereof, our terms and conditions of sale accessible here  (the “Terms and Conditions”) apply to all orders. These terms are incorporated in our Terms and Conditions by reference and form an integral part of our agreement with you. Capitalized terms used in these terms but not defined have the meaning assigned to them in our Terms and Conditions.

Below are more details on the terms of our subscription program:

Eligible Products; Sign Up

If a product is included in our subscription program, you will find a “subscribe” option on the respective product page. You can choose to subscribe to a certain product and select the frequency on the product page. At checkout, you may change the selected frequency prior to payment. Once you created your subscription, you will receive an email confirmation sent to the email address you provided to us when you created your account at our Site. This email will include a link to your account where you can manage future orders and change your account information. You can make changes to your subscription account information at any time by logging on to your account.

Subscriptions are good only while supplies last. There is no minimum term of subscription and no minimum purchase obligation.

Payment; Renewal

We will charge you such price of the product under subscription, in effect on the day we process the recurring order plus the applicable sales tax. We reserve the right to change the prices of our products at any time. Should this situation arise, we will notify you in writing no less than 30 days preceding the price change and provide you with the new terms and the date they are coming into force.  Please refer to the “Changes to Terms of Subscription Program” section below for further details.You hereby authorize us to charge the balance of every recurring order to the credit card or other payment method (e.g., PayPal, Klarna, Amazon Pay) you selected to create your subscription. You must provide and at all times maintain accurate, complete, and current billing information, including your postal/zip code, credit card number, and credit card expiration date.You will only be billed on the day we ship your order. If your credit card or other selected payment method is declined, we will notify you via email. We will retry the credit card or such other payment method after six (6) days and if the payment is unsuccessful after such second attempt, we will then cancel the order. You can change the payment method at any time by logging into your account. If you provide a payment method and our charge results in an overdraft, chargeback, or other fee from your bank, you are responsible for that fee.

Your subscription remains in effect until it is cancelled either by you or us. You can view your future orders in the “My Subscription” section of your account. Your next scheduled order will be displayed. You can skip, cancel delivery of a specific recurring order, change delivery date, modify or cancel the entire subscription at any time by logging on to your account at our Site. Click on the “user” icon at the top right corner of the Site to log in to your account. Should you decide to re-activate a skipped order, cancelled order, or cancelled subscription, note that certain discretionary gifts or discounts tied to your previous subscription may no longer be available to you.

We will send an email reminder to you within three (3) days prior to the scheduled processing as indicated on such email reminder. You can make changes to, skip, or cancel the recurring order within 30 minutes prior to such scheduled shipping. If you do not change or cancel a recurring order within the period, we will ship the product to you and charge you for such order. If you skip or cancel the delivery of a specific recurring order, that specific order will not be delivered; however, you will continue to be sent and billed for all other orders in accordance with your subscription.

You will receive email notifications if the product under subscription is discontinued or out of stock. In such case, we will cancel the respective recurring order for that product. Once the product is back in stock, you will be notified and the order will process automatically. Davines also reserves the right to cancel your subscription at any time. Should this situation arise, we will notify you at least 60 daysprior the date of cancellation.

In our sole discretion, we may offer free shipping for subscription orders that meet a certain threshold. Consider bundling your orders to avail of this benefit, if such is offered by Davines. Davines reserves the right to revoke or modify this free shipping offer at any time without any liability to you. Should this situation arise, we will notify you in writing at least 30 days prior to the change in free shipping offer and provide you with the new terms and the date they are coming into force. Please refer to the “Changes to Terms of Subscription Program” section below for further details.

Discretionary Subscription Offers

Davines reserves the right to make changes to the benefits we offer for subscribers at any time without any liability to you.

Return Policy

Please refer to the “Return Policy”[3] under our Terms and Conditions for more information on product returns.

No Assignment

You may not assign or transfer your subscription and benefits therefrom to any third party, and we will only send the products under subscription to one single address.

Changes to Terms of Subscription Program

We may, at any time and in our sole discretion, change any ofthe terms of our subscription program or cancel the program entirely. Should this situation arise, we will notify you in writing at least30 days prior to the change and provide you with the new terms of our subscription and the date of their coming into effect, if applicable.Your continued participation in the subscription program after we change the terms constitutes your acceptance of the changes.You have the right to refuse these modifications and cancel your subscription at no cost to you by notifying us in writing.If you do not agree to any of the changes, you must cancel your subscriptions.